Job Requirements
My client is seeking a Senior level technical support engineer to support ion beam systems in research and production environments. Ideal candidate has 5 to 7 years hands on experience supporting and troubleshooting various market proven ion sources and ion beam platforms. As a first responder the ability to hit the ground running supporting leading edge enabling technology is essential.
Essential Responsibilities include the following but not limited to:
- Train Customers and co-workers – service engineers first priority
- Provide onsite and remote technical support (telephone, email, web-based service app, etc.)
- Troubleshoot tools at company and/or in the field.
- Establish parts rebuild and PM programs for Infinity Ion Beam Systems
- Technical resource for co-workers
- Internal first responder to service calls
- Interact with customers on a daily basis
- Maintain and manage a Technical Support Schedule
- Interact with Service Contractors for technical and service-related documentation
- Travel to customer’s facility for Installations, Upgrades, Service Contract Preventative Maintenance & On Demand service as required
- Participates in on-site and in field system acceptance testing and training
- Assist engineering with design, documentation and BOM as required
- Coordinate directly with customers for travel schedule
- Troubleshoot tools at company and/or in the field.
- Assist in new system start up and training at company
- Assist engineering with design, documentation and BOM as required
Additional Responsibilities:
- Document and maintain technical service reports
- Take prompt action to task in web-based customer service portal
- Complete travel expense reports
- Writing Preventative Maintenance procedures and defining spares lists
- Documenting Best Known Methods & Best Practices
- Apply technical knowledge and hands on expertise in resolving defects for company and/or Customer.
- Support engineering request as required
- Must have the physical ability to work and maneuver in tight spaces (including but not limited to laying on the floor to work on equipment)
- Travel up to 50% year one – 25% per year going forward.
- Other duties as defined by supervisor