Sr Account Manager (2458) Oregon

The Senior Account Manager reports to the Senior Director of Sales for a Key Customer and is responsible for a Key Customer product line sales and customer level product satisfaction. The position is responsible for the growth, product penetration and viability of Front-End Business products worldwide.  To accomplish these responsibilities, the Account Manager will lead the Program Management team and work with the Business Units to oversee interests in marketing, sales, and pricing; process performance; hardware/software performance and product evolution. 

Job Summary 

The primary responsibility for the role is to coordinate and lead the selling of products (sales and upgrades), developing and maintaining relationships with, and ensuring business continuity is established and sustained for product lines at a Key Customer.

The Senior Account Manager position requires heavy engagement with the customer and the ability to drive strategic account management concepts with the customer.  It requires the ability to successfully establish relationships within the Key Customer account to sell complex technical solutions.  It also requires the abilities to provide leadership to the Account Managers, Business Unit personnel and maintain contact with high level personnel at the customer to influence the need for company’s value added product solutions.  The position requires successful interaction with a multiple of internal product divisions, and support organizations for successful support of a Key Customer. The Senior Account Manager will be responsible for the development of an account plan and strategy that enhances company’s ability to engage in future technology collaborations, enable incremental sales of our existing product offerings and support up-selling efforts in our installation base at a Key Customer.  In addition, the following responsibilities are required:

  • Compliments our “safety first” culture throughout the organization
  • Represents the product lines as the senior point of contact and commercial interface with the customer
  • Maintains a technical proficiency to anticipate customer requirements and applications for future business
  • Prepare sales and business plans with recommendations to product lines for development opportunities
  • Participates in the development of the product lines annual forecast and sales strategy
  • Manages order book and forecast for the applicable product lines
  • Manages resolving commercial issues in the customer working groups
  • Primary owner for all contractual and commercial issues between company and customer
  • Assists Site management in contract interpretation and the resolution of product related commercial events
  • Thinks strategically, with the ability to implement tactics

Education

BS / BA in Technical Discipline

MBA Preferred

Experience 

10+ years in Account Management, Sales or related Sales support activities in the Semiconductor Capital Equipment Industry

Account management experience with key customer required

Project management experience required

Previous history in management of 5 or more personnel