Plasma Etch Product Engineer (2547) Pennsylvania

Job Summary: Play a key role in the growth of Company’s market share for plasma etch equipment in North America & EMEA by providing comprehensive product technical support for our relevant product portfolio. Duties include specification/quotation/contract review, contract review, technical sales support, & project management. Ensures that customers’ needs are met by applying the best process/equipment solution to their unique challenges/needs and supporting installation, field service & spare parts teams. Monitors competitive situation and recommends continuous improvements and/or new product offerings to the product portfolio.

Essential Duties and Responsibilities:

▪ Supports the regional sales team in driving product expansion of assigned tools at targeted customers.

▪ Technical product presentations at customer sites.

▪ New projects download to engineering and manufacturing teams and project tracking.

▪ Coordination/facilitation of customer demonstrations and applications testing.

▪ Customer specification review and compliance document generation.

▪ Technical support of product marketing and sales literature creation.

▪ Customer order project management. Coordinates between end customer & the factory.

▪ Equipment installation, process startup & first line technical support.

▪ Trains Company field service engineers as necessary.

▪ Works with Company Spare Parts team to ensure timely customer support.

▪ Collects and analyzes voice of the customer input to improve the product portfolio through new product development.

▪ Monitor’s competitor activity in target market segments.

▪ Supports webinars, conferences and/or tradeshows.

▪ Travel up to 33% of time.

Requirements:

▪ Bachelors’ degree in engineering with over 3 years of experience in semiconductor plasma etch equipment.

▪ Ability to comprehend mechanical, chemical, electrical and software engineering theory.

▪ Self-motivation and the ability to work with both internal and external customers is necessary.

▪ Good written and verbal communication skills are required.

▪ Strong project management skills and the ability to collaborate with product business units and customer service teams.

▪ The ability to work effectively and efficiently in a dead-line driven schedule.

▪ Must be able to work in a cleanroom environment occasionally.

▪ Must have a valid passport and be able to travel in North America, Europe, and Asia.

▪ Must be fully-vaccinated for COVID-19 with either the Pfizer, Moderna or J&J vaccines.

▪ Mandarin Chinese language (written & verbal) skills will be a plus