Field Service Engineer II (2255) New England

SUMMARY:

Provides comprehensive service on assigned equipment maintaining high customer satisfaction, timeliness, accuracy, efficiency, cost-effectiveness, and safety.

DUTIES AND RESPONSIBILITIES:

  • Installs, commissions, and maintains products at user’s site. Perform modifications or retrofits as needed
  • Troubleshoots, diagnoses, and calibrates products via telephone or at user’s site
  • Provides training for customers and others in the effective operation, calibration, and maintenance of products
  • Maintains accurate records and issue complete and timely reports on equipment operations.
  • Responsible for corporate toolbox
  • Provides support to the factory and trade shows as required
  • Accumulates histories of equipment performance, commercial relationships, and commercial opportunities
  • Maintains contact with Field Service Coordinator to facilitate effective scheduling
  • Other duties as assigned

QUALIFICATIONS:

  • 2 year technical degree in electrical mechanical or engineering
  • Minimum five years’ related experience as a Field Service Engineer
  • Minimum three years’ experience in optics, laser, and/or semiconductor manufacturing equipment experience is required
  • MUST HAVE Etch or PVD or CVD tool experience
  • Has performed multiple on-site installations
  • Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and passport

SKILLS AND ABILITIES:

  • Ability to read and interpret technical journals and reports
  • Ability to compile reports and compose routine correspondence
  • Ability to communicate effectively with customers, and respond to common inquires, complaints, and requests
  • Ability to effectively deal with customers and negative situations
  • Ability to define problems, collect data, establish facts, and draw valid conclusion.
  • Ability to travel extensively to support customer needs