Field Service Engineer (7openings) (2520) Arizona or Massachusetts

The Field Service Engineer works in a clean-room environment, performing field installations, start-up, preventative maintenance, troubleshooting, repair, upgrades, and modifications on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations.

Key Responsibilities and Duties / Essential Functions:

  • Assess complex product/equipment performance based upon field data; recommend and track status of modifications or improvements
  • Complete related documentation and write BKM’s, (best-known-methods), for installation or preventative maintenance procedures for equipment
  • Manage failure analysis for returned parts between vendors and provide updates to customers
  • Coordinate with factory personnel or other technical and internal resources to accomplish customer required work
  • Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety first mentality
  • Participate in escalation meetings to track and drive solutions for customer support operations and provide updates
  • Represent the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitability

Education and Experience:

  • Associates degree, (Bachelor’s degree preferred)
  • 5 or more years of relevant experience troubleshooting/repairing complex electro-mechanical equipment, (prior semiconductor equipment preferred)

Qualifications and Skills:

  • Candidate must possess a valid passport and be able to travel approximately 30-35%, including world-wide travel
  • Must be able to work in a clean-room environment
  • Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls preferred
  • Excellent communication, (written and verbal), and customer service skills
  • Proficiency using MS office, (Outlook, Excel, PowerPoint, Word)
  • Self-motivated individual with ability to work alone and/or with limited supervision
  • Candidates selected will be required to complete a drug-screening and background check

This job operates in a professional office environment, in cleanrooms, and in customer factories around electro-mechanical equipment.


Domestic or international travel may be required, approximately 30-35%