Field Service Engineer (2443) Oregon

Job Description: The basic function of this position: Installation, training, repair, and implementation of retrofits on the complete line of Company reflow ovens. Candidate must be a US citizen(preferred) or Permanent resident.

DUTIES AND RESPONSIBILITIES:

  • Support Company Product lines at domestic US customers
  • Work directly with customers to understand and rapidly diagnose equipment problems
  • Provide technical training at customer facilities
  • Produce concise, comprehensive, and accurate documentation of test reports and work instructions
  • Provide diagnostic information, repair procedures and specific technical assistance to distributors and/or customers
  • Perform root cause failure analysis on sub-systems, circuits, and components in a timely manner
  • Provide serviceability requirements and design for serviceability input for new product development programs
  • Create and assist in the release of Engineering documentation including bill or materials, engineering change orders, corrective action reports, and operational method sheets
  • Applications support to the end user

QUALIFICATIONS:

  • AS or higher degree in engineering or sciences (BA/BS is preferred)
  • 5+ years’ experience with surface mount technology (SMT) equipment and semiconductor equipment
  • Familiarity with equipment troubleshooting including root cause identification and problem solving approaches such as 7-step or 8D
  • Proficient computer skills and familiarity with Windows applications including MS Word, Excel and PowerPoint
  • Ability to travel to customer facilities (up to 60% of time)
  • Ability to travel internationally on occasion to support global customers