Field Service Engineer (2431) United Kingdom

DUTIES AND RESPONSIBILITIES:

  • Installs, commissions, and maintains products at user’s site.
  • Performs modifications or retrofits as needed
  • Demonstrates leadership and teamwork throughout all job responsibilities
  • Maintains complete and detailed knowledge of products and applications
  • Provides training for customers and others in the effective operation, calibration, and maintenance of products
  • Consistently achieves results in responding to customers and Company technical personnel inquiries regarding product specifications, maintenance and performance issues
  • Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required
  • Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance
  • Maintains accurate records and issues complete and timely reports on equipment operations
  • Responsible for corporate toolbox
  • Provides support to the factory and trade shows as required
  • Accumulates histories of equipment performance, commercial relationships, and commercial opportunities
  • Maintains contact with Field Service Coordinator to facilitate effective scheduling
  • Assists in technical support department by responding to customer inquiries
  • Other duties as assigned
  • It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Company
  • Participate in the manufacturing of sub-assemblies, assembly, tests, adjustments and quality controls of all the equipment manufactured on the site in France
  • Participate in the manufacturing of sub-assemblies, assembly, tests, adjustments and quality controls of all the equipment manufactured on the manufacturing floor in France and occasionally in Florida sites.

QUALIFICATIONS:

  • Bachelor’s Degree in electrical or mechanical engineering or related field
  • Minimum five years of related experience, or equivalent combination of education and experience
  • Minimum three years of experience in optics, laser, and/or semiconductor manufacturing equipment experience is required
  • Vacuum experience preferred
  • Prior experience performing multiple on-site installations required
  • Must possess a valid driver’s license, valid passport and major credit card (for business travel)

SKILLS AND ABILITIES:

  • Ability to read and interpret technical journals and reports
  • Ability to support customers as assigned
  • Ability to compile reports and compose routine correspondence
  • Ability to communicate effectively with customers, and respond to common inquires, complaints, and requests
  • Ability to demonstrate excellent people skills and project a professional image
  • Ability to effectively deal with customers and negative situations
  • Ability to define problems, collect data, establishes facts, and draw valid conclusion.
  • Ability to travel extensively (>50%)
  • Primarily within France
  • Some travel in Germany and rest of Europe and
  • Occasional trips to Asia