Customer Support Engineer (2454) Eastern US

Key Responsibilities

  • Extensive Travel required
  • Flexibility in extensive travel at short notice is a must.
  • Responsible for the installation, commissioning, service and maintenance of company equipment.
  • Respond to planned new system commissioning projects, emergency breakdowns for any warranty and service contract work.
  • Report regularly to the Customer Support Manager on all relevant related issues.
  • Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly.
  • Liaise with technical support, systems engineering and process application team on any potential or actual system problems during acceptance.
  • Liaise with Sales Team to provide useful background information.
  • Help to maintain an accurate record of the status of systems, timing of warranty, parts supplied and service contracts.
  • Keep up-to-date all relevant enquiries and project files on any significant information.
  • Work with other Territories Support Team leaders to meet installation objective set by the Company.
  • Carry out any other tasks that may be reasonably requested by the Company.
  • All employees have a personal responsibility for their own health and safety and for that of others who may be affected by their actions and behavior.
  • All employees will comply with the Company’s arrangements for health, safety and environmental protection.
  • Diploma in Mechanical/Electrical/Electronic/ Mechatronics or equivalent.
  • Combined mechanical and electrical skills/qualifications.
  • Ability to read schematics diagram and understand electronics components functionality.
  • Good PC / PLC experience.
  • Ability to Fault-Find in tough situation.
  • Valid Class 3 Driving License.
  • Working experience with vacuum systems desired
  • Experience working in Wafer fabrication Plants responsible for Etch or Deposition equipment preferred.