Customer Support Engineer (2451) Southern California

Skills Required:

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment. 

  • Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
    • Must have working knowledge of MS DOS, Win311, WinNT, Win XP, WinVista as well as MS Office products.
    • Excellent communication and customer interfacing skills.
    • Good organizational skills.
    • An adaptable approach to working hours, locations and conditions.
    • A flexible approach to work responsibilities, enabling both independent and team working.
    • Ability to work alone or unsupervised for extended period, often in difficult conditions.
    • A systematic and logical approach to problem solving.
    • Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as required.

Job Duties/Responsibilities:

  • To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
    • To generate a close working relationship with the customers to enable the company to sell its product portfolio.
    • Provision of feedback enabling the pro-active identification of product and business process improvements.
    • Timely completion of all field reports.
    • Other duties as required.

Must physically be able to:

  • Must be able to travel 80-90% to support the customer base as required.
    • Lift 50 lbs. overhead occasionally
    • Lifting 50 lbs. frequently 
    • Bend from the waist
    • Lift items overhead safely
    • Work on hands and knees or on their back while servicing equipment
    • Be able to bend and twist to gain access to service the equipment
    • Read and interpret schematics
    • Read and interpret signs, placards and manuals
    • View the full color spectrum
    • Be able to work standing at the system in up to 2-hour intervals
    • Be able to perform a system chamber clean which requires the following
      • Remove all chamber components such as turbo pump, source parts, and electrode
      • Perform a chamber clean with the use of scotchbrite to scrub the chamber walls
      • Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

Must be able to:

  • Work autonomously
    • Work in a product wafer fab clean room environment

Minimum Qualifications

Bachelor of Science Degree in Electronics or Engineering (or equivalent work experience) plus 5 years’ experience as a Field Service Engineer within the semiconductor field or other capital equipment arena.