Job Salary $40-$42 per hour
The Customer Service Technician installs, assembles, provides maintenance, repairs and refurbishes robots for semiconductors both at the company shop and at the customers’ site with experience.
Responsibilities Include:
- Troubleshoot and test the robots, as well as monitor and track the failures and other irregularities as reported
- Works closely with Engineering and Quality Assurance organizations to help understand, isolate and resolve problems
- Analyze and provide solution support across customer production sites that are in compliance with support agreements including hardware and software
- Verify the reported issues, document the steps to reproduce and validate the solution/fix. This solution may be to apply the patch/upgrade or the change to the production environment
- Work with internal engineering teams and/or Account Management to resolve customer issues that have not been solved through problem replication or known solutions
- Assist in all aspects of customer care as other dues may be assigned
- Immigration sponsorship not provided for this role
Basic Qualifications:
- High School diploma or equivalent AND 2 or more years of relevant work experience OR Associate Degree
- Good understanding of mechanical and electrical theory
- Strong analytical and trouble shooting skills
- Ability to work both in a team work environment as well as independently under the minimum supervision
- Excellent communication and interpersonal skills
- Basic computer skills with MS-Office suite (Word, Excel and PowerPoint)
- Good driving record with a valid driver’s license
- Must be able to work overtime as needed
- Up to 5% -10% domestic overnight travel with a minimum notice once trained. More travel possible with experience.
- On a very rare occasions, international travel may be required
Preferred Qualifications:
- Knowledge and understanding of semiconductor manufacturing processes
- Experience working in a Semiconductor manufacturing environment
- Interest and passion for Semiconductor robots
Physical Requirements:
- Must be able to carry, lift, push and pull objects weighing up to 50lbs and to bend, walk and stand with objects weighing up to 50Ibs
- Must be able to work in a confined space
- Must be able to work on/around moving mechanical parts for a long period do time