Customer Service Technician-Robotics (2581) San Jose, CA

Job Salary $40-$42 per hour

The Customer Service Technician installs, assembles, provides maintenance, repairs and refurbishes robots for semiconductors both at the company shop and at the customers’ site with experience.

Responsibilities Include:

  • Troubleshoot and test the robots, as well as monitor and track the failures and other irregularities as reported
  • Works closely with Engineering and Quality Assurance organizations to help understand, isolate and resolve problems
  • Analyze and provide solution support across customer production sites that are in compliance with support agreements including hardware and software
  • Verify the reported issues, document the steps to reproduce and validate the solution/fix.  This solution may be to apply the patch/upgrade or the change to the production environment
  • Work with internal engineering teams and/or Account Management to resolve customer issues that have not been solved through problem replication or known solutions
  • Assist in all aspects of customer care as other dues may  be assigned
  • Immigration sponsorship not provided for this role

Basic Qualifications:

  • High School diploma or equivalent AND 2 or more years of relevant work experience OR Associate Degree
  • Good understanding of mechanical and electrical theory
  • Strong analytical and trouble shooting skills
  • Ability to work both in a team work environment as well as independently under the minimum supervision
  • Excellent communication and interpersonal skills
  • Basic computer skills with MS-Office suite (Word, Excel and PowerPoint)
  • Good driving record with a valid driver’s license
  • Must be able to work overtime as needed
  • Up to 5% -10% domestic overnight travel with a minimum notice once trained.  More travel possible with experience.
  • On a very rare occasions, international travel may be required

Preferred Qualifications:

  • Knowledge and understanding of semiconductor manufacturing processes
  • Experience working in a Semiconductor manufacturing environment
  • Interest and passion for Semiconductor robots

Physical Requirements:

  • Must be able to carry, lift, push and pull objects weighing up to 50lbs and to bend, walk and stand with objects weighing up to 50Ibs
  • Must be able to work in a confined space
  • Must be able to work on/around moving mechanical parts for a long period do time